E-Commerce and Logistics

Globalization of markets, technological revolution 4.0, equation Quality/Cost/Time at the heart of your competitiveness:
Re-invent your logistics of tomorrow at the service of your performance

Citwell, accelerators of transformation

Your problems

    • Optimally implement logistics platforms and upstream and downstream stocks
    • Define a logistics strategy for a service offering
    • Reduce distribution and supply costs
    • Improve deadlines without penalizing the stock level
    • Dimension logistics spaces to support growth
    • Optimize the use of surfaces and means
    • Organize work and tasks for better productivity and efficiency
    • Analyze the opportunity of mechanization of activities
    • Select the appropriate tool for its logistics organization to avoid the constraints
    • Make transportation a lever of performance
    • Manage sales orders efficiently by making the best use of production and distribution networks through a WHO
    • Improve my warehouse organization
    • Integrate the e-commerce strategy (Click & collect, click & deliver, drive …) into an omni-channel strategy that must also counter the threat of CtoC distribution
    • Manage formats in large distribution (hyper, super, drive, city …)
    • Evaluate the maturity curve of processes and organization
    • Define the business impacts and build the change management plan to align the processes to this new offer, and increase teams’ skills
    • Assist in the selection and implementation of WHO systems
    • Do not look for a logistics provider, but the partner who will accompany me
    • To compete with market players to find the best

Our convictions

A complete and shared strategic vision
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Build the Supply Chain offer with market and customer knowledge based on the company's strategic plan with benchmarks
Encrypt each step of the roadmap and propose a complete transformation plan (technical and human impacts)
Modelling adapted to the accuracy of the data
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• Opt for a modelling approach in adequacy with the reliability of assumptions made
Build on the best market modelling tools depending on the context
A field, factual analysis from:
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Process times and logistical times , based on any flow and performance analysis
Added value of flow steps to prioritize improvement actions
• A contribution of good practices
Warehouse mechanization project
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Sizing the solution against the strongest constraints
• Spend the time needed to collect data and extrapolate the activity
• Promote a collaborative approach with OEMs pre-selected from the technical preconception stage
• Conduct detailed simulations and carefully study the maintenance and the availability rate of the solution
• Choose a scalable solution and anticipate building constraints
• Manage the ramp-up phase
A customer-centric omni-channel approach
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Clarify the e-commerce strategy (Click & Collect, Click & Deliver, Drive ...) in an omni-channel strategy
Avoid complex order management rules too complex
• Develop an ambitious but realistic transformation plan , built in stages
Carefully study the IT solution (Internal, OMS) that will bring your management of your omni-channel streams
A selection and implementation of IT solutions (WMS, TMS, OMS)
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Clearly identify expected earnings before starting a tool selection phase
• Beyond the business needs that must be defined in detail, clarify the approach proposed by the different publishers/integrators
• A selection project must include a modelling step
• Get early users involved and invest in driving change

Our solutions and know-how

  • Collect activity data needed on the feed to be mechanized
    • Study with the equipment manufacturers the different solutions
    • Make the consultation record
    Run the simulation
    Write the test specification and drive the tests

  • Structurally reduce load and losses : flow, dedicated cell, VSM, average product matrix, decoupling, packaging methods
    Define realistic standards on which to base teams, industrial resources, calculate costs, and really drive performance and improvement: standard handling, videos, blocks of time
    Reduce Litigation : Lean Six Sigma, Operational Quality Control (QRQC), Problem Solving Tools (5M, Cause Analysis, DMAIC)

  • Realize the layout of your warehouses and your associated furniture
    Encrypt the different solutions and the associated business case (Capex, Opex, R.O.I.)

  • • Create RFI
    • Organize bids
    • Manage negotiations
    • Help contracting

Your gains

Increased customer satisfaction
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• Service rate improvement
• Reduction of disputes and penalties
• Respect of customer commitments
• Increase your market shares
• Capturing new clients
Cost improvements
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• Improved productivity
• Reduced distribution costs
• Improved responsiveness
• Improved maintenance costs
• Reduction of project costs
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• Inventory reduction
• Reliability of stocks
• Optimization of investments and used surfaces
• New investments with controlled ROI

Our references in e-commerce and logistics




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Antoine Bernard

E-commerce and Logistics Expert

Managing partner of the firm, Antoine specializes in operational Supply Chain, consulting and IS. He has worked on e-commerce, warehousing performance and warehousing automation subjects for Doyen Auto, Orexad, Gedimat,Top Office, Wolseley.