
Citwell, accelerator of transformation

The main chapters of the page:
Your problems
Support the development of the company
- Generation of additional income
- Customer relationship and business support
- Resource allocation to clients, catchment areas
- Reactivity to market expectations
Follow the evolution of the business
- Evolution of roles and responsibilities
- Support for business growth, streamlining
- Reorganization of commercial activities following merger/ acquisition
- Extension of services rendered to customers
- Extended Supply Chain Vision
Increase operational performance
- Cost optimization and administrative productivity
- Versatility of teams
- Dematerialization of activities
- Harmonization of practices and formalization of know-how
Our convictions
Our solutions and know-how
Diagnosis and evaluation of activities
Validation of the guiding principles of operation
Define the roadmap
Your gains
Our references in Customer Service

My title
My Subtitle
Nicolas Henry
Customer Service Expert
With 18 years of experience in consulting, including some internationally, Nicolas has led numerous assignments in various business sectors, some of which focus on the evolution of customer service, including: diagnosis and improvement recommendations Sumitomo Group Customer Service and its French subsidiary Philagro, harmonization of Gattefossé ADV processes, organizational and functional recommendations of Bioderma customer service. He regularly speaks in conferences related to the evolution of the Customer Service function, particularly in connection with the digitalization of the company and its Supply Chain.